Need help?
Frequently Asked Questions
Below are the most frequently asked questions.
If you have any questions, please contact us.
General
Use the size chart on the product page. Measure your back from neck to waistline. If you are between two sizes, choose the larger one for extra freedom of movement.
Yes, the back protectors are designed to fit comfortably under your ski or snowboard jacket.
Yes, the thermal shirts are perfect to wear on their own during winter sports or other outdoor activities.
Remove the protector with a damp cloth. The thermal shirt can be machine washed at 30 degrees, but do not tumble dry.
They are primarily developed for winter sports but can also provide extra protection in other sports. Always check the safety standards.
They comply with CE EN 1621-2 Level 1 or 2, the European standard for impact protection.
A back protector reduces the risk of injury in the event of a fall or collision. More and more winter sports enthusiasts wear it, just like a helmet.
No, they are flexible and light, you hardly notice you are wearing it.
They are for everyone. Especially beginners benefit from extra protection.
Order
iDEAL, credit card, PayPal, Apple Pay, and Klarna pay later.
This is possible as long as your order has not yet been shipped. Please contact us as soon as possible via info@spines.nl.
Yes, view the list of points of sale here
Stores
Send
Orders placed on weekdays before 4:00 PM will be shipped the same day.
One of our delivery partners will deliver the order to your home as soon as possible. Below is an overview of the average delivery days per country.
Netherlands 1-2 days
Belgium 1-3 days
Europe 2-5 days
Yes, you will receive a track & trace link as soon as your order has been shipped.
Free for orders over 50 euros. Below that, 4.95 euros.
We deliver worldwide.
Returns
You have a 30-day reflection period. Register your return via our return portal. The product must be unworn and in its original condition.
The costs for returning are at your own expense.
Email directly to info@spines.nl with a photo, we will resolve it quickly.
After receiving and inspecting the product, we usually refund the amount within 5 working days.